Shopping Guide

Dentou Store is an online shopping site where you can purchase the very best products Japan has to offer and have them delivered to your doorstep, or wherever you desire in the world. Enjoy exploring our site, viewing our fabulous products and meeting their creators.

PayPal Payment

Please pay in advance using the global online payment service PayPal.
Purchases by credit card can also be made easily and safely through PayPal.
*Purchases can be made by credit card even if you do not have a PayPal account.

We will calculate the shipping charge after receiving your order.
After you receive the email invoice, please pay us on the PayPal website.

Delivering your purchase

Upon receiving your order we will email you automatically.
In the case of the delivery overseas, we email it after calculating the shipping fees.

We will calculate the shipping charge after receiving your order.
After you receive the email invoice, please pay us on the PayPal website.

After dispatching your purchase we will email Shipping Confirmation.

Note: In the event of your purchase not being immediately available for dispatch, we will email you an Estimated Shipping Date within 1-3 business days of sending your Order Receipt.
We will email you Shipping Confirmation including a tracking number once your purchase has been dispatched.

Delivery Overseas
Unless otherwise stated on the product description page, under normal circumstances, your purchase will be delivered about a week after you receive Shipping Confirmation.
You can track the status of your order by entering the EMS tracking number on the carrier's website.

Shipping Fees

Shipping fees vary depending on the destination and total weight.
Please check the total EMS shipping fee by an email later.

About Taxes and Duties

As laws and regulations differ from country to country, please contact your local customs office for further information as any taxes and duties that may be due are your responsibility.

Return and Refund

Upon request from the customer, the return or exchange of a product will be accepted where any defect (i.e. malfunction or damage, etc. which existed from the beginning or which occurred during shipment) is discovered as long as the product is returned to us (at our cost) within 10 days of the date of its arrival at the shipping address provided.
In cases where a product is returned due to any reason attributable to the customer, return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 10 days of the date of its arrival at the shipping address provided.

When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer), but no interest will accrue with respect to the amount to be refunded by us.
Please promptly check the product(s) upon its/their arrival since we will not accept the return or exchange of any product(s) after the expiration of return period.

 

If you have any questions or concerns, please Contact Us or email info@dentou-japan.com